Understand your rights as a tenant — we're here to help
If you've experienced housing disrepair or problems with your tenancy deposit, our team will explain your options clearly and guide you through the next steps.
The Housing Helpline is a trading style of Claim 3000 Ltd. Claim 3000 Ltd is authorised and regulated by the Financial Conduct Authority, FRN 833604. You do not need to use a claims management company to make a claim. You can make a claim yourself or by contacting the Housing Ombudsman for free.
Trusted by tenants across the UK
You shouldn't have to live with unresolved housing problems.
Whether you're dealing with damp and mould, broken heating, unsafe living conditions or problems with your tenancy deposit, understanding your rights can feel overwhelming. Our team is here to listen, explain your options and help you take the next step.
The Housing Helpline is a claims management company, not a law firm. Where appropriate, we introduce clients to specialist regulated solicitors.
Talk to us todayWhat type of situation are you dealing with?
We can help you understand your rights in two common areas. Tell us more and we'll explain your options.
Housing Disrepair
Your landlord has a legal obligation to maintain your property. If they've failed to fix serious issues after being notified, you may be entitled to compensation.
Common examples:
Tenancy Deposit Claims
Landlords must protect your deposit in a government-approved scheme within 30 days. If they didn't, or failed to provide the required information, you may be owed compensation.
Common examples:
How it works
We'll guide you through every step — clearly and without any pressure.
Tell us about your situation
Complete our quick assessment so we can understand the problems you've experienced.
Speak with a specialist
One of our trained specialists will review your circumstances and answer your questions.
Understand your options
We'll explain clearly whether you may have a valid claim and how the process works.
Introduction to a solicitor
If appropriate, we may introduce you to an independent regulated solicitor experienced in housing claims.
Your solicitor reviews your case
The solicitor will assess your situation and explain their own terms before you decide.
Ongoing support and updates
If your claim proceeds, your solicitor will keep you updated throughout.
Why people choose The Housing Helpline
We're here to help you understand your options — clearly, calmly and without any pressure.
✓ Friendly team
Speak with real people who understand the challenges tenants face.
✓ Clear and straightforward advice
We explain your options in plain English with no pressure.
✓ Authorised and regulated by the Financial Conduct Authority
We operate with the proper authorisation for claims management activity.
✓ No obligation
Checking your eligibility does not commit you to making a claim.
Helpful advice & guidance
Everything you need to understand your rights as a tenant.
Free, no obligation · Takes 2 minutes
Frequently Asked Questions
Clear answers to the most common questions about our claims process.