About The Housing Helpline
We're a claims management service regulated by the Financial Conduct Authority, dedicated to helping UK tenants understand and pursue their rights when landlords fail to meet their obligations.
Our mission
Too many tenants in the UK live with unresolved property issues or lose money because their landlord didn't follow the rules around tenancy deposits. Many don't know their rights, and the claims process can feel overwhelming.
The Housing Helpline exists to simplify that process. We provide a clear, regulated service that helps tenants understand whether they may have a valid claim and supports them through every step if they choose to proceed.
We believe in full transparency: we'll always tell you about your options, including claiming directly for free, and we'll never pressure you into using our services.
Our values
Regulated
Authorised and regulated by the Financial Conduct Authority for claims management activity.
Transparent
We explain our fees, your options, and the likelihood of success clearly before you commit.
Tenant-focused
Everything we do is centred on getting the best outcome for tenants, not maximising volume.
Fair
We always inform you that you can claim directly for free, and we never pressure you to proceed.
Regulation & compliance
The Housing Helpline is a trading style of Claim 3000 Ltd. Claim 3000 Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity. Financial Conduct Authority Firm Reference Number: 833604. You do not need to use a claims management company to make a claim. You may be able to make a claim yourself for free. Fees may apply if your claim is successful. Full details will be provided before you decide to proceed. Where appropriate, The Housing Helpline may introduce clients to specialist regulated solicitors.