The Housing Helpline is a claims management company. Using our service is optional — you may be able to claim directly yourself for free. Learn more
The Housing HelplineThe Housing Helpline

Tenancy Deposit Claims

If your landlord failed to protect your tenancy deposit or provide the required information, you may be entitled to compensation of up to three times the deposit amount, subject to legal assessment and the circumstances of your case.

Check My Eligibility

When you may have a claim

The Housing Act 2004 requires landlords to follow strict rules about tenancy deposits. If these rules weren't followed, you may be owed compensation.

Deposit not protected

Your landlord must protect your deposit in a government-approved scheme within 30 days of receiving it.

Prescribed information not provided

Your landlord must provide you with specific information about where your deposit is held and how to get it back.

Deposit protected late

Even if eventually protected, a late protection may still entitle you to compensation.

Unfair deductions

Deductions from your deposit must be reasonable, evidenced, and agreed or determined through a dispute process.

Deposit not returned

If your tenancy has ended and your deposit hasn't been returned without valid reason, you may have a claim.

Government-approved schemes

Your deposit should have been registered with one of these approved schemes:

Deposit Protection Service (DPS)

MyDeposits

Tenancy Deposit Scheme (TDS)

You can check directly with these schemes whether your deposit was protected. This service is free.

What to expect

What we can help with

  • Assess whether your deposit was correctly protected
  • Review whether prescribed information was provided
  • Connect you with a specialist solicitor who can pursue compensation through the appropriate channels
  • Introduce you to a solicitor who can negotiate the return of your deposit
  • Guide you through the process and support you at every stage

What we cannot do

  • Guarantee any specific compensation amount
  • Override tenancy deposit scheme decisions
  • Provide legal advice (we are not solicitors)
  • Act without your informed consent
  • Promise a specific timeframe for resolution

Think you may have a deposit claim?

Our eligibility check takes just a few minutes and helps us understand your situation.

Start Your Review

You can claim directly — for free

You do not need to use a claims management company to pursue your claim. For housing disrepair, you can contact the Housing Ombudsman or your local council. For tenancy deposit disputes, you can apply directly to the relevant tenancy deposit scheme (DPS, MyDeposits, or TDS). These services are free of charge.

The Housing Helpline is a trading style of Claim 3000 Ltd. Claim 3000 Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity. Financial Conduct Authority Firm Reference Number: 833604. You do not need to use a claims management company to make a claim. You may be able to make a claim yourself for free. Fees may apply if your claim is successful. Full details will be provided before you decide to proceed. Where appropriate, The Housing Helpline may introduce clients to specialist regulated solicitors.

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