The Housing Helpline is a claims management company. Using our service is optional — you may be able to claim directly yourself for free. Learn more
The Housing HelplineThe Housing Helpline

Frequently Asked Questions

Clear answers to the most common questions about our claims process.

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You can claim directly — for free

You do not need to use a claims management company to pursue your claim. For housing disrepair, you can contact the Housing Ombudsman or your local council. For tenancy deposit disputes, you can apply directly to the relevant tenancy deposit scheme (DPS, MyDeposits, or TDS). These services are free of charge.

The Housing Helpline is a trading style of Claim 3000 Ltd. Claim 3000 Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity. Financial Conduct Authority Firm Reference Number: 833604. You do not need to use a claims management company to make a claim. You may be able to make a claim yourself for free. Fees may apply if your claim is successful. Full details will be provided before you decide to proceed. Where appropriate, The Housing Helpline may introduce clients to specialist regulated solicitors.

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