How It Works
We're here to help you understand your options — clearly, calmly and without any pressure. You're always in control.
The Housing Helpline is a claims management company, not a law firm. Where appropriate, we introduce clients to specialist regulated solicitors.
Tell us about your situation
Complete our quick assessment so we can understand the problems you've experienced and whether you may have grounds for a claim.
Takes around 5 minutes. No obligation.
Speak with a claims specialist
One of our trained specialists will review your circumstances, answer your questions and explain your options clearly.
We aim to get back to you within 2 working days.
Understand your options
We'll explain whether you may have a valid claim, whether compensation could be available and how the process works. We'll also tell you that you can claim directly yourself for free.
No pressure. You're always in control.
Introduction to a specialist solicitor
If appropriate and you decide to proceed, we may introduce you to an independent regulated solicitor experienced in housing claims.
We are a claims management company, not a law firm.
Your solicitor reviews your claim
The solicitor will assess your case, confirm whether they can assist and explain their own terms before you decide whether to proceed.
No obligation at this stage.
Ongoing support and updates
If your claim proceeds, your solicitor will keep you updated throughout the process.
We're here to help if you have any questions along the way.
Ready to take the first step? We'll guide you through the process.
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