The Housing Helpline is a claims management company. Using our service is optional — you may be able to claim directly yourself for free. Learn more
The Housing HelplineThe Housing Helpline

Complaints Procedure

We take all complaints seriously and aim to resolve them fairly, promptly, and transparently.

How to raise a complaint

If you are unhappy with any aspect of our service, we want to hear from you. You can raise a complaint by:

  • •Email: contact@claim3000.co.uk
  • •Post: Complaints Department, Claim 3000 Ltd, Unit 31, Cariocca Business Park, 2 Hellidon Cl, Ardwick, Manchester M12 4AH
  • •Phone: 0161 541 2053 / 0333 355 3000

Our process

Step 1: Acknowledgement

We will acknowledge receipt of your complaint within 5 business days and provide details of the person handling it.

Step 2: Investigation

We will investigate your complaint thoroughly, considering all relevant information and circumstances. We may contact you to discuss the matter further.

Step 3: Final response

We will send you a final response within 8 weeks of receiving your complaint. This response will explain our findings, any action we have taken, and your right to refer the matter to the Financial Ombudsman Service if you remain dissatisfied.

You can claim directly — for free

You do not need to use a claims management company to pursue your claim. For housing disrepair, you can contact the Housing Ombudsman or your local council. For tenancy deposit disputes, you can apply directly to the relevant tenancy deposit scheme (DPS, MyDeposits, or TDS). These services are free of charge.

The Housing Helpline is a trading style of Claim 3000 Ltd. Claim 3000 Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity. Financial Conduct Authority Firm Reference Number: 833604. You do not need to use a claims management company to make a claim. You may be able to make a claim yourself for free. Fees may apply if your claim is successful. Full details will be provided before you decide to proceed. Where appropriate, The Housing Helpline may introduce clients to specialist regulated solicitors.

© 2026 The Housing Helpline. All rights reserved.

We use essential cookies to make our site work. We'd also like to use analytics cookies to understand how you use our site so we can improve it. For more details, see our Privacy Policy.