The Housing Helpline is a claims management company. Using our service is optional — you may be able to claim directly yourself for free. Learn more
The Housing HelplineThe Housing Helpline

Privacy Policy

Last updated: June 2026

1. Who we are

The Housing Helpline is a trading style of Claim 3000 Ltd ("we", "us", "our"). We are registered in England and Wales. Our registered office is at Unit 31, Cariocca Business Park, 2 Hellidon Cl, Ardwick, Manchester M12 4AH. We are authorised and regulated by the Financial Conduct Authority for claims management activity. Financial Conduct Authority Firm Reference Number: 833604.

2. What information we collect

We collect the following types of personal data when you use our services: • Contact details: full name, email address, phone number, postal address/postcode • Claim-related information: tenancy details, property issues, deposit amounts, dates, evidence descriptions • Technical data: IP address, browser type, pages visited (through essential and optional cookies) • Communication records: emails, phone calls, and messages between you and our team

3. How we use your information

We use your personal data for the following purposes: • To assess your eligibility for a claim • To manage and progress your claim on your behalf • To communicate with you about your claim and our services • To comply with our legal and regulatory obligations • To improve our services and website experience Our legal basis for processing your data includes: your consent (which you can withdraw at any time), performance of a contract or steps prior to a contract, our legitimate business interests, and compliance with legal obligations.

4. Who we share your data with

We may share your personal data with: • Legal professionals instructed on your behalf • Courts, tribunals, or ombudsman services as necessary for your claim • Tenancy deposit protection schemes • Our regulatory body, the Financial Conduct Authority • Third-party service providers who assist us in operating our business (subject to appropriate data processing agreements) We will never sell your personal data to third parties.

5. How we protect your data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include encryption of data in transit and at rest, access controls, and regular security reviews.

6. How long we keep your data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements. For claims-related data, we typically retain records for 6 years after the completion of a claim or the end of our relationship with you, in line with regulatory requirements.

7. Your rights

Under data protection law, you have the right to: • Access a copy of your personal data • Request correction of inaccurate data • Request deletion of your data (subject to legal obligations) • Object to or restrict the processing of your data • Request data portability • Withdraw your consent at any time To exercise any of these rights, please contact us at contact@claim3000.co.uk.

8. Cookies

Our website uses essential cookies that are necessary for the site to function. We also use optional analytics cookies to help us understand how visitors use our site. You can manage your cookie preferences at any time using the cookie banner when you first visit our site. For more information, please see our cookie banner.

9. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and recommend that you review their privacy policies before providing any personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated to you via email or a notice on our website. The date at the top of this policy indicates when it was last updated.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: • Email: contact@claim3000.co.uk • Post: Data Protection Officer, Claim 3000 Ltd, Unit 31, Cariocca Business Park, 2 Hellidon Cl, Ardwick, Manchester M12 4AH You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.

You can claim directly — for free

You do not need to use a claims management company to pursue your claim. For housing disrepair, you can contact the Housing Ombudsman or your local council. For tenancy deposit disputes, you can apply directly to the relevant tenancy deposit scheme (DPS, MyDeposits, or TDS). These services are free of charge.

The Housing Helpline is a trading style of Claim 3000 Ltd. Claim 3000 Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity. Financial Conduct Authority Firm Reference Number: 833604. You do not need to use a claims management company to make a claim. You may be able to make a claim yourself for free. Fees may apply if your claim is successful. Full details will be provided before you decide to proceed. Where appropriate, The Housing Helpline may introduce clients to specialist regulated solicitors.

© 2026 The Housing Helpline. All rights reserved.

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